Premium dog treadmills and training equipment

Delivery & Returns

Delivery:

Average delivery time in Europe for custom built Firepaw Dog Treadmill  is 10-17 working days and a 4-7 working days for Treadmills in store and product from dog gear. Delivery time around winter months (November-February) might take 3-5 working days more than usual. 

For Treadmills outside European Union delivery time might take 2-5 working days more because of customs formalities. 

IMPORTANT:

EUROPE: Shipping to Europe includes shipping to door. Delivery into your home is not included and should be arranged by yourself. In Europe we usually send treadmills with TNT or Dachser, smaller packs with DPD (0,5 -30kg).

OUTSIDE EUROPE: Outside Europe shipping is to closest airport. When parcel is at the airport, customs agent will call you to pick it and get it cleared (pay import taxes, which may vary depending on country, state, good’s category etc.). For delivery to address please contact us to info@firepaw.eu  to get a quote.

Running chutes, training springs and break sticks are delivered with regular posts and if you are not at home they will leave a letter to pick it from closest office. Delivery time for Europe is up to 2 weeks.. Orders with weight 0,5-10 kg outside Europe are delivered with regular posts (3-5 weeks). 

Before signing the documents for delivery please check carefully if the package is not damaged from shipping.  Even if the delivery man have to wait for a while. If there is some damage from transportation please note that in the documents you are supposed to sign and make picture in order transport back to be refunded. We recommend to open the parcel and check if everything is fine before signing documents from transport company.

Returns

Our policy lasts 10 days. If 10 days have gone by since the delivery of your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

Non-returnable items:

Gift cards

 

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted.

 

Shipping

To return your product, you should mail your product to: Siminvest ltd, Georgi Simeonov
Purvenets 4110, Bulgaria, 00359876 600 800

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Given the value of our products, you should consider using a trackable shipping service or purchasing shipping insurance. We can not guarantee that we will receive your returned item.

Please, see in the products’ description detailed information about dimensions and weight of different packages and take them into consideration when collecting your order.

 

 

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