Terms & Conditions
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General T&Cs
Siminvest Ltd (“www.firepaw.eu”) owns and operate this Website. This document governs your relationship with www.firepaw.eu (“Website”). Access to and use of this Website and the products and services available through this Website (collectively, the “Services”) are subject to the following terms, conditions and notices (the “Terms of Service”). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.
Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.
This Website may contain links to other websites (the “Linked Sites”), which are not operated by www.firepaw.com. www.firepaw.eu has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.
Privacy Policy
Our privacy policy, which sets out how we will use your information, can be found at [Privacy Policy Link]. By using this Website, you consent to the processing described therein and warrant that all data provided by you is accurate.
Prohibitions
You must not misuse this Website. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as “spam”; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offense and www.firepaw.eu will report any such breach to the relevant law enforcement authorities and disclose your identity to them.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.
Intellectual Property, Software and Content
The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of www.firepaw.eu or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by www.firepaw.com and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.
Terms of Sale
By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.
Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.
*Force majeure refers to a clause that is included in contracts to remove liability for natural and unavoidable catastrophes that interrupt the expected course of events and restrict participants from fulfilling obligations. For example War, riots, earthquakes, hurricanes, lightning, explosions,local import regulations and pandemics.
In order to contract with www.firepaw.com you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. www.firepaw.com retains the right to refuse any request made by you. If your order is accepted, we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be www.firepaw.com or may in some cases be a third party. Where a contract is made with a third party, www.firepaw.com is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.
(a) Our Contract
When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods you ordered are available and order price has been confirmed. Only those goods listed in the confirmation e-mail be included in the contract formed.
(b) Pricing and Availability
Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered, we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
Delivery costs can be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Total Cost’.
(b) Discount coupons
Coupon codes are allowed only one per order. Coupon are valid only when provided personally or from our affiliate partner
(c) Payment
Upon receiving your order, we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfil the transaction. Your card will be debited upon authorisation being received. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Once you have been sent a confirmation email, the monies paid as a deposit shall be used as consideration for the value of goods you have purchased as listed in the confirmation email.
(d) Coupon codes
These terms and conditions (“Terms”) govern the use of discount codes (referred to as “codes”) provided by Firepaw (“Siminvest LTD”) on its website (www.firepaw.eu). By using a discount code on our website, you agree to comply with these Terms. Please read them carefully before proceeding.
1. Eligibility:
1.1. Codes are available to individual customers who meet the eligibility criteria specified by the Company. These criteria may include but are not limited to geographical location, purchase history, and other conditions.
2. Code Usage:
2.1. Only one discount code may be applied per customer per transaction.
2.2. Discount codes are non-transferable and may not be combined with other offers, promotions, or discounts unless explicitly stated otherwise.
2.3. Discount codes are applicable only to purchases made on (www.firepaw.eu).
2.4. The use of discount codes for resale purposes is strictly prohibited.
2.5 Affiliate discount codes should be provided from an official affiliate partner
3. Code Redemption:
3.1. To redeem a discount code, enter the code in the designated field during the checkout process on our website.
3.2. Discount codes are subject to expiration dates, and they must be used within the specified time frame. Expired codes will not be honored.
3.3. Discount codes have no cash value and cannot be redeemed for cash or credit.
4. Code Restrictions:
4.1. Discount codes may not be used to purchase gift cards or other non-merchandise items unless explicitly stated otherwise.
4.2. Codes are valid only for online purchases and cannot be applied to in-store transactions.
5. Code Abuse:
5.1. The Company reserves the right to monitor and audit the use of discount codes. Any suspected abuse, fraud, or violation of these Terms may result in the suspension or cancellation of the customer’s account and voiding of the discount code.
6. Modification and Termination:
6.1. The Company reserves the right to modify, suspend, or terminate discount code programs at any time without prior notice.
6.2. The Company may also change these Terms at its discretion, and the updated Terms will be posted on (www.firepaw.eu). It is the customer’s responsibility to review the Terms regularly for any changes.
7. Customer Responsibilities:
7.1. Customers are responsible for ensuring the accuracy of their order, including the proper application of the discount code, before finalizing their purchase.
7.2. Customers are responsible for safeguarding their discount codes and account information. The Company is not liable for any unauthorized use of discount codes.
8. Contact Information:
8.1. For questions, concerns, or assistance related to discount codes, please contact our Customer Support team at (info@firepaw.eu) or (00359878866891)
9. Entire Agreement:
9.1. These Terms constitute the entire agreement between the customer and the Company regarding the use of discount codes and supersede all prior agreements and understandings.
10. Governing Law:
10.1. These Terms are governed by and construed in accordance with the laws of [Bulgaria]. Any disputes arising from or related to these Terms shall be subject to the exclusive jurisdiction of the courts in [Bulgaria].
By using a discount code on our website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. Failure to comply with these Terms may result in the invalidation of the discount code and other actions as deemed appropriate by the Company.
(e) Refund
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@firepaw.eu
No refunds are issued in terms of Force majeure. Orders will be produced delivered when it is possible.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@firepaw.eu.
Import policy
Firepaw has included preparation of the documentation on import (outside the EU) in the shipping costs so customers won’t need to hire a customs agent. The import duties are a matter of local regulation responsibility of the buyer. They are different for each country or state, in some there are none. If a customer is not familiar with the local regulation we can make a research when asked.
Disclaimer of Liability
The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law www.firepaw.com and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect www.firepaw.com’s liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.
Linking to this Website
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.
Disclaimer as to ownership of trade marks, images of personalities and third party copyright
Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with www.firepaw.com and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to www.firepaw.eu.
Indemnity
You agree to indemnify, defend and hold harmless www.firepaw.com, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.
Variation
www.firepaw.com shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website. To improve and optimize products without announcement.
Invalidity
If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.
Complaints
We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments at office@firepaw.com.
Waiver
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
Entire Agreement
The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and www.firepaw.com. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of www.firepaw.eu.
Disputes
Claims over missing product, parts or unmatching orders are discusable in 10 days after receiveing the order
